Disruption management in passenger railway transportation.

This paper deals with disruption management in passengerrailway transportation. In the disruption management process, manyactors belonging to different organizations play a role. In this paperwe therefore describe the process itself and the roles of thedifferent actors.Furthermore, we discuss the three main subproblems in railwaydisruption management: timetable adjustment, and rolling stock andcrew re-scheduling. Next to a general description of these problems,we give an overview of the existing literature and we present somedetails of the specific situations at DSB S-tog and NS. These arethe railway operators in the suburban area of Copenhagen, Denmark,and on the main railway lines in the Netherlands, respectively.Since not much research has been carried out yet on OperationsResearch models for disruption management in the railway context,models and techniques that have been developed for related problemsin the airline world are discussed as well.Finally, we address the integration of the re-scheduling processesof the timetable, and the resources rolling stock and crew.